SaaS Churn Crisis: How Poor Quality Destroys Loyalty
SaaS Churn Crisis: How Poor Quality Destroys Loyalty Your SaaS startup just hit 1,000 customers – congratulations! Marketing is humming, product roadmaps are stacked with shiny new features, and the team’s riding high. But beneath the surface, a dangerous trend is taking root: users who signed up with enthusiasm are quietly slipping away. Month after…